These terms are valid from Jan 1st 2020.
We will process your order as soon as it has been verified and your payment approved. This usually takes 3-5 business days, excluding weekends or holidays.
After processing, all orders are shipped from our warehouse in Riihimäki, Finland. Please contact us via email metsantaru@gmail.com if you want to arrange a pick-up personally from Riihimäki.
Once your order is shipped, you will receive a confirmation by email. A tracking code will be provided for or applicable shipping methods so you can follow the delivery of the order to you. We have pre-selected the most convenient shipping method based on the size of the package and your location. This suggestion comes automatically when you choose your location during your order. We prefer nature-friendly way of shipping whenever possible and re-use wrapping parcels.
Do you ship to my country?
We ship worldwide. Shipments to selected countries listed below have standard deliveries, in some countries we need to check the deliveries separately.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
For deliveries to other countries not mentioned on the list, please contact us at metsantaru@gmail.com.
Shipping costs
Finland
Currently, we offer free standard shipping on all orders over 60 €. If the total value of the order is less than 60 €, the shipping cost will depend on the weight and volume of the items.
European Union (EU) countries and Norway, Switzerland, UK
Currently, we offer free standard shipping on all orders over 100 €. If the total value of the order is less than 100 €, the shipping cost will depend on the weight and volume of the items.
Outside EU
For non-European Union countries the shipping cost is based on the destination, weight and volume of the parcel.
Delivery costs include all posting and packaging costs. The exact delivery cost will depend on your location, items in your shopping cart and total weight.
Please note that if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country charges. All costs related to your local customs are covered by you, not by Metsäntaru.
Ordering
Select products in our webshop and pay your shopping cart with your preferred payment method. All customer information you will submit for the order is treated confidential. When placing orders, we expect you to have read and accepted our terms and conditions.
All shipping costs will be calculated at checkout.
Payment methods
We are using BlueCommerce and PayPal for our online payment processing, which is connected to our webshop. These are easy-to-use and safe ways to shop in our webshop. You have the payment methods provided by these payment processors available. You will be charged in euros.
Order confirmation
When you have submitted your order, you will get confirmation by email. Please review the order confirmation carefully. If you have any questions, please contact us by email at metsantaru@gmail.com. Please, remember to include your customer and order ID from the confirmation in your email.
Delivery methods
We use post services and courier services depending on shipping location. If you select to pick-up your order personally from Riihimäki, please contact us via email metsantaru@gmail.com.
Delivery time
We will do our best to deliver your order as quickly as possible. The approximate delivery time is from a couple of days to one week for Finland and Europe, and can be up to three weeks outside of Europe. If the product is temporarily out of stock, we will contact you.
Prices and taxes
Our prices include VAT, Value Added Tax which is 14 % generally for all food items and 24 % for other products. Within European Union (EU) the prices include Finnish VAT, outside EU not. Please note that if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country charges. All costs related to your local customs are covered by you, not by Metsäntaru.
We reserve the right to changes in prices, delivery costs and terms & conditions on delivery.